Shipping policy

  1. Dispatch Time: Orders will typically be dispatched within 24-48 hours of being placed. However, please note that during peak periods or high-volume times, there may be slight delays in processing. Rest assured, our team works diligently to ensure your orders are fulfilled promptly. 

  2. Shipping Rates: We strive to offer the best prices for shipping and are committed to passing on these savings to our customers. Our shipping rates are calculated based on the weight of your order and the delivery location. You will see the shipping costs at checkout before completing your purchase. This is something we are always working on for our customers. 

  3. Delivery Time: Delivery times vary depending on your location and the shipping method selected at checkout. Once your order has been dispatched, you will receive a tracking number via email to monitor the progress of your delivery. Please check your tracking here.

  4. International Shipping: We currently offer shipping to select international destinations. Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient.
    If you are a US customer your shipping can be tracked here. Your order should take 6-9 days for delivery however please allow up to 15 for any international delays. Please note we are not liable for any fees associated with your delivery. 

  5. Shipping Carriers: We partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The carrier used for your shipment will be determined based on factors such as destination and shipping method chosen.

  6. Order Tracking: Once your order has been dispatched, you will receive a tracking number via email to track your package's journey until it reaches you. You can use this tracking number to monitor the status of your delivery in real-time. 

  7. Questions or Concerns: If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact our customer service team at hello@thecompletebrow.com. We are here to assist you and ensure your shopping experience with us is smooth and enjoyable.